Who are we?

Temptech Air Conditioning and Refrigeration,

Please read this policy carefully, to understand how we collect, use and store your personal information. If you have any questions regarding the Temptech Air Conditioning and Refrigeration Privacy Policy, please contact our Data Protection Officer info@temptechcooling.co.uk

Here at Temptech Air Conditioning and Refrigeration we are committed to protecting your personal information and privacy. When you use the contact form on our site, we receive personal information about you. This is your name, telephone number, email address, name of your business. This data is retained by our software provider, which enables us to provide you with updates to our site and for a member of our team at Temptech Air Conditioning and Refrigeration to call you. It is not used for any other purpose and we will never sell any of your personal information to any organisation for any reason.

It is important that you read this policy carefully to understand what information we hold, how we may use it, and what your rights are.


What is personal information?

Personal information is data that can be used to help identify an individual, such as name, address, phone number or email address. Purposes Temptech Air Conditioning and Refrigeration may use your personal information to provide you with updates to our site prior to launch and for a member of our team to call you to discuss the benefits of registering your business with Temptech Air Conditioning and Refrigeration Lawful processing Temptech Air Conditioning and Refrigeration will only collect and use your personal information when there is a lawful basis to do so. In this instance we rely on consent as you will have registered your details so that we can provide you with updates to our site and telephone contact from a member of our team. You may unsubscribe at any stage.


Confidentiality and keeping your data secure.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our utmost to try to protect your personal information we cannot guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred – therefore any personal information you give to us is done at your own risk. All confidential information we hold is kept securely and only transmitted in protected form. Customer details are not passed to third parties and are used only in accordance with all relevant legislation. Data retention We will hold your data for a reasonable period of time after your most recent interaction with us.


Disclosing your information

Disclosing your information Temptech Air Conditioning and Refrigeration will not exchange or sell your personal information to another organisation for their own marketing purposes. However, there are legitimate situations where we may have to share your personal information with other organisations such as law enforcement etc. Strict security requirements will be in place to protect your personal information. Data protection rights Temptech Air Conditioning and Refrigeration  will only use your personal information where you have registered your interest with us. You have the right to withdraw your consent at any time. You also have the right to ask Temptech Air Conditioning and Refrigeration  to stop using your personal information for direct marketing purposes.

Right to be informed: You have the right to be told how your personal information will be used. This privacy policy is designed and intended to be a clear and transparent description of how your data may be used.

Right of access: You can write to our Data Protection Officer asking what information we hold on you and to request a copy of that information. Right of erasure: You have the right to have your personal information deleted when there is not any compelling reason for it to be processed.

Right of rectification: If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. Right to restrict processing: In certain situations, you have the right to ask Temptech Air Conditioning and Refrigeration to stop or suppress the processing of your personal information.

Right to data portability: Where we are processing your personal information under your consent the law allows you to request data portability from one service provider to another. This right is largely seen as a way for people to transfer their personal information from one service provider to a competitor.

Right to object: You have an absolute right to stop the processing of your personal information on the basis of legitimate interest, direct marketing and processing for purposes of scientific/historical research and statistics.

Right to object to automated decisions: In a situation where a data controller is using your personal information in a computerised model or algorithm to make decisions “that have a legal effect on you” without human intervention, you have the right to object.  Temptech Air Conditioning and Refrigeration does not undertake any complex computerised decision-making that produces legal effects.

If you would like more information on your rights visit https://ico.org.uk What to do if you are not happy If you are not happy with anything you have seen in this policy or you have any questions regarding data protection, we ask that in the first instance, please talk to us directly by contacting our data protection officer so we can help to resolve any problem or query that you may have. You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about Data Protection.